At REXEZ, we want you to love your purchase! If for any reason you're not satisfied, we’re here to help.

Return Policy

Eligibility:

• Items must be returned within 7 days of the delivery date. This includes return transit time to our warehouse.
• Items must be unworn, unwashed, and in their original packing with all tags attached.
• We cannot accept any underwear or socks for hygiene reasons.

Process:

• Email our customer service at info@rexez.co or Whatsapp us at +92-326-1331220 with your order number and reason for return.
• We’ll provide you with a return shipping label and instructions.
• Pack the item securely and ship it back to us.

Refunds:

• Once we receive your return, we will assess the parcel, and if it’s eligible for return, the refund will be processed within 2-3 business days.
• Refunds will be issued to your bank account, Easypaisa, or JazzCash. Please note that it may take additional time for your bank to process the refund.

Exchange Policy

Eligibility:

• Exchanges are allowed for different sizes or colours of the same item, subject to availability, or for a different article that you want.
• Items must be returned within 7 days of the delivery date. This includes return transit time to our warehouse.
• Items must be unworn, unwashed, and in their original packing with all tags attached.
• We cannot accept any underwear or socks for hygiene reasons.

Process:

• Email our customer service at info@rexez.co or Whatsapp us at +92-326-1331220 with your order number to initiate an exchange.
• We will provide instructions on how to return your item and place a new order for the desired size, colour, or article.
• After receiving the returned products, our team will verify their condition.
• Once verification is passed, our customer service representative will generate a new order for the exchange.

Shipping Costs

• Original shipping fees are non-refundable.
• Customers are responsible for exchange and return shipping costs unless the item is defective or incorrect.

Defective Or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will cover the return shipping costs and arrange for a replacement or refund.

Contact Us

For any questions or concerns regarding our return and exchange policy, please E-mail our customer service team at info@rexez.co or Whatsapp us at +92-326-1331220